All Julie Cohn Designs are made to order. Most designs are available to ship in 2-4 weeks. If your order is taking longer, we will notify you via email.
Julie Cohn Design offers shipping via USPS ground. The following charges apply to packages shipped in the United States.
Shipping and Handling rates are $10.00 for small shipments and $20.00 for larger shipments.
* Shipping times are approximate.
* Business days are Monday through Friday, excluding holidays.
Julie Cohn Design will accept items for exchange or credit within 21 days of receipt. Item must be returned in new and resaleable condition. Sale items are non-returnable. Exchanges and Returns will be subject to shipping charges. Once your return is processed, you will receive a credit by email. We can not refund shipping charges on returned items.
Items received as gifts may be exchanged for another item of equal or greater value.
To return or exchange an item, please follow these simple steps:
Email firstname.lastname@example.org with the invoice number, item to be returned and reason for return, and your email address and phone number.
If you have selected another item for exchange, please list the item and your credit card number.
Julie Cohn Design will issue a return authorization number.
Once item is received, Julie Cohn Design will process the exchange or credit.
Please include a copy of your Return Authorization inside the package and make sure the RA# is written clearly on the outside of the package. A Return Authorization must be obtained BEFORE returning any items.
For your security, please return your gift with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. Julie Cohn Design is not responsible for items damaged or lost in transit.
CARE OF PRODUCT
Each order will be shipped with a polishing cloth. Use only this cloth to polish. We do not recommend any other polishers of any kind and cannot replace jewelry if the finish has been damaged due to the use of other cleaners. Store your jewelry in a dry place away from water and moisture.
We will repair any design purchased through Julie Cohn Design. Please email email@example.com for instructions. Please include your name, telephone number, order id number and a brief description of the problem. We will respond with instructions on how to proceed.
If your item has been manufactured within the last year, there will be no charge for the repair. If your item is older than one year, you will be charged for the repair and return shipping. Any item that needs to be soldered or refurbished, or elements replaced, will be subject to a cost that will be determined once the item has been inspected. All repairs are subject to shipping charges.
We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to facilitate us in fulfillment operations. From time to time, we may send sale information, product updates, etc. via US mail and/or electronically via email. If you would prefer not to receive these promotional items, you may opt out via an online form or by contacting us at firstname.lastname@example.org with "REMOVE" as the subject header.
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