FAQ

FAQ’s

Why do you work in bronze?

Bronze dates back to 3500 BC. It is historically significant in the development of civilization. I was drawn to bronze because it is used by many contemporary sculptors, not only to make art but also to make artisan jewelry. While it is not considered a precious metal, it has a unique luster that is similar to gold when polished. It is simultaneously rich and humble.    

 

What materials do you use?

We use bronze, sterling silver and semi precious stones.

 

Is every piece unique?

At Julie Cohn Design, we use several different processes to create our designs. All pieces are limited edition. Some of the techniques we use are casting, hand forging, and hand fabricating. All of our designs are finished in our studio in Dallas, TX.

 

Jewelry Care:

How do you care for the jewelry?

We use a special finish on our bronze pieces, which protects them from tarnishing and discoloring your skin. We recommend using a clean cloth to restore luster on the pieces. Do not use any chemical or polishing solutions on the jewelry. Store your jewelry in a dry place away from water and moisture. Occasionally, the bronze will begin to tarnish depending on your environment. If this happens, please return to Julie Cohn Design and we will refinish your jewelry at no charge to you. Please email us at juliecohndesign@gmail.com for repair instructions.

 

Are your pieces plated?

No.

 

Returns and Repairs:

What is your return policy?

We will accept items for exchange or refund within 21 days of receipt. 

Item must be returned in new and re-saleable condition.

Sale items are non-returnable. Once your return is processed, you will receive a refund notice by email.

 

Return Process

Email juliecohndesign@gmail.com with PO number, the item to be returned and the reason for return. Include your email, mailing address and daytime phone number. A Return Authorization MUST be obtained by phone or email BEFORE returning any items. We will email a U.S. Postal Service return label. Apply this label to your package return and send it through the U.S. Postal Service. Once the item is received we will process the exchange or refund.

Pack the return item in a protected and secure manner. We are not responsible for items damaged or lost in transit.

 

What happens if a ring does not fit?

Let us know! You can exchange it for the correct size.

 

Do you offer repairs?

Yes. We are happy to repair or refinish any design. We want you to enjoy wearing our pieces. Please email us at juliecohndesign@gmail.com, and we will send a postage label for you to return your jewelry to our studio. There is no charge for this service.

 

Special Requests:

 

Can you customize designs?

Please ask! We are happy to discuss whether we can accommodate your request.

 

What if I want to change the length of a chain or other feature?

Please ask! Depending on the design, we will let you know whether we are able to accommodate your request.

 

What about other metals?

Some of our designs are available in sterling silver or gold. Please ask and we can give you a quote.

 

Order process and shipping:

 

How long will my order take?

Each piece is hand made for you once we receive your order. Most items take 1-2 weeks. Rings usually take 2-3 weeks. If you want to receive your order more quickly, please ask and we will do our best to accommodate your request.

 

Shipping:

We ship USPS priority mail flat rate for domestic shipments. You can request other shipping methods. Please email us at juliecohndesign@gmail.com for international shipping quotes.

 

Taxes:

We are required to charge taxes in the state of Texas. No taxes will be charged for out of state orders.

 

Can I purchase from one address and ship to another?

Yes, please provide billing and shipping addresses at check out.

 

 How will my purchase be packaged?

Every piece of jewelry arrives in our signature felt pouch with a card about our company. We ship in USPS flat rate boxes.

 

Can you ship to a PO BOX?

Yes. We can ship to any address that the post office will deliver.

 

Other services:

Need help choosing a gift? We would love to help! Please email us at juliecohndesign@gmail.com and we can set up a time to chat.

 

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