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SHIPPING POLICY AND RETURNS 

  • FREE SHIPPING AND RETURNS IN THE CONTINENTAL USA. 
  • We ship internationally. Email us through the website with your address for a shipping quote. 
  • All Julie Cohn Designs are made to order. Most designs are available to ship in approximately 2-4 weeks.

 

RETURN POLICY 

  • Julie Cohn Design will accept items for exchange or credit within 21 days of receipt. 
  • Item must be returned in new and re-saleable condition.
  • Sale items are non-returnable.
  • Once your return is processed, you will receive a credit by email.
  • Items received as gifts may be exchanged for another item of equal or greater value.

 

RETURN PROCESS

  • To return or exchange an item, please follow these simple steps:

1.  Send an email to juliecohndesign@gmail.com with the invoice number, the item number or name of item to be returned, the reason for return, and your email address and daytime phone number.

2.  Julie Cohn Design will issue a U.S. Postal Service return label. You will receive this return label via email.  Apply this label to your packaged return and send it through the U.S. Postal Service.  No postage will be necessary if the USPS return label is secured to your package.  

3.  Once the item is received at Julie Cohn Design, we will process the exchange or credit.

  • A Return Authorization MUST be obtained by phone or email BEFORE returning any items.
  • Be sure to pack the item to be returned in a protected and secure manner.  Julie Cohn Design is not responsible for items damaged or lost in transit.

 

CARE OF PRODUCT 

  • Store your jewelry in a dry place away from water and moisture. Do not clean with any chemicals. We recommend a jewelry polishing cloth.

 

REPAIR POLICY

  • We will repair any design purchased through Julie Cohn Design.
  • Please email juliecohndesign@gmail.com and include your name and telephone number.

 

PRIVACY POLICY

We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to facilitate us in fulfillment operations. From time to time, we may send sale information and product updates. If you would prefer not to receive these you may opt out via an online form, or by contacting us at: juliecohndesign@gmail.com with "REMOVE" as the subject header.

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